Engineering Services

NewTelco offers a comprehensive, 24/7 three-tier Technical Services portfolio guaranteed to slash your maintenance budget whilst providing maximum availability of service:

REMOTE HANDS

Service without using of tools. Includes: reset of the equipment, activating and deactivating router, server and switches; measurement of an optical signal; working in a rack, where there is an equipment of the customer; verification of the status; shooting and transfer of the photo.

•  1ST LEVEL – TECHNICAL SUPPORT: ADVICE AND TASKS USING TOOLS BUT NOT MEASURING EQUIPMENT

• 2ND LEVEL – TECHNICAL SUPPORT: ADVICE AND TASKS USING BOTH TOOLS AND/OR MEASURING EQUIPMENT

Service, which includes acting of the system administrator and configuration services. Includes: installation of console connection; providing access to the console; configuration and installation of a tester for the channel and other measuring equipment.

• 3RD LEVEL – ENGINEERING SERVICES: ADVICE AND TASKS USING BOTH TOOLS AND/OR MEASURING EQUIPMENT AND CONFIGURATION

Service, including an equipment configuration according to the provided instruction; providing remote access on the equipment and a channel configuration; restoration of data.

NewTelco’s comprehensive range of Technical Services can be individually combined to create a customised service package that perfectly accommodates all our customer’s needs.